Shipping Policy
Welcome to TheWOO. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
Orders are processed after successful payment confirmation.
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Estimated delivery time is 2–7 business days, depending on your delivery location.
Delivery times may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) are displayed during checkout before payment.
Free shipping may be available on selected products or promotional offers.
4. Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or within your TheWOO account (where available).
5. Delivery Address
Customers are responsible for providing accurate shipping information. TheWOO is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
6. Failed Delivery
If delivery cannot be completed because the customer is unavailable or the address is incorrect, the courier partner may attempt redelivery or return the package according to their policy.
7. Damaged or Missing Items
If you receive a damaged package or any item is missing, please contact our customer support within 48 hours of delivery with your order details and, if possible, photographs of the damaged package or product.
8. Delivery Availability
Delivery services are available only in locations where TheWOO currently operates. Some remote areas may require additional delivery time.
9. Changes to This Policy
TheWOO reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our website.