Return Policy

At TheWOO, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with a product, you may request a return under the terms outlined below.

By placing an order on our website, you agree to this Return Policy.

1. Return Eligibility

You may request a return if:

1. You receive a damaged or defective product.
2. You receive an incorrect product.
3. The product has a manufacturing defect.
4. The product is unused, in its original condition, and returned with all original packaging, labels, tags, accessories, and invoice.

Return requests must be submitted within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

1. Products that have been used, washed, or altered.
2. Products damaged due to misuse, negligence, or improper handling.
3. Personal care, hygiene, or intimate products (if applicable).
4. Customized or personalized products.
5. Gift cards or digital products.
6. Clearance, final sale, or promotional items, unless they are damaged or defective.

3. Return Process

To initiate a return:

1. Contact our customer support team within the eligible return period.
2. Provide your Order ID along with clear photos or videos of the product (if requested).
3. Our team will review your request and provide further instructions.
4. Once approved, the product should be securely packed and returned as instructed.

4. Return Inspection

After receiving the returned product, our quality team will inspect it to verify that it meets the return eligibility criteria.

If approved, we will process a replacement or refund (as applicable) according to our Refund Policy.

5. Return Shipping

1. If the return is due to a damaged, defective, or incorrect product sent by TheWOO, we will bear the applicable return shipping cost or arrange a pickup where available.
2. For returns requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

6. Rejected Returns

Returns may be rejected if:

1. The product is found to be used or damaged by the customer.
2. Original packaging, accessories, tags, or invoice are missing.
3. The return request is made after the allowed return period.
4. The product does not meet the conditions mentioned in this policy.

7. Exchange

Subject to product availability, eligible products may be exchanged for the same item or another item of equal value. If an exchange is not possible, a refund may be processed as per our Refund Policy.

8. Changes to This Policy

TheWOO reserves the right to update or modify this Return Policy at any time without prior notice. The revised policy will become effective immediately upon publication on the website.

9. Contact Us

If you have any questions regarding returns, please contact us:

Company Name: TheWOO

Address: B 808, T3 NX ONE Avenue, Plot No-17, Techzone 4, Greater Noida West, Uttar Pradesh ??? 201306

Phone: +91 6398203317

Email: fisheyetech197@gmal.com