Cancellation Policy

At TheWOO, we understand that you may need to cancel an order under certain circumstances. This Cancellation Policy explains when and how an order can be cancelled.

By placing an order on our website, you agree to this Cancellation Policy.

1. Order Cancellation by Customer

1. Customers may request to cancel an order before it has been shipped.
2. Once an order has been packed, dispatched, or handed over to the courier partner, it cannot be cancelled.
3. To request a cancellation, please contact our customer support team as soon as possible with your Order ID.

2. Cancellation by TheWOO

TheWOO reserves the right to cancel an order under the following circumstances:

1. The product is out of stock or unavailable.
2. Incorrect pricing or product information due to a technical error.
3. Payment could not be successfully verified.
4. Incomplete or incorrect shipping information provided by the customer.
5. Suspected fraudulent or unauthorized transactions.
6. Any unforeseen circumstances beyond our reasonable control.

If an order is cancelled by TheWOO after successful payment, a full refund will be initiated to the original payment method.

3. Refund for Cancelled Orders

1. If your order is cancelled before shipment, you will be eligible for a full refund.
2. Refunds are generally processed within 5???7 business days after cancellation approval.
3. The time taken for the refunded amount to reflect in your account depends on your bank or payment service provider.

4. Modification of Orders

Once an order has been placed, modifications such as changing the shipping address, product, quantity, or payment method may not be possible. Please contact our customer support team immediately if you need assistance.

5. Non-Cancellable Orders

Orders cannot be cancelled if:

1. The order has already been shipped.
2. The product has already been delivered.
3. The product is customized or made specifically for the customer (if applicable).

In such cases, customers may refer to our Return Policy or Refund Policy, if applicable.

6. Force Majeure

TheWOO shall not be held responsible for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, transportation disruptions, or technical failures.

7. Changes to This Policy

TheWOO reserves the right to modify or update this Cancellation Policy at any time without prior notice. The latest version will always be available on our website.

8. Contact Us

If you have any questions regarding order cancellations, please contact us:

Company Name: TheWOO

Address: B 808, T3 NX ONE Avenue, Plot No-17, Techzone 4, Greater Noida West, Uttar Pradesh ??? 201306

Phone: +91 6398203317

Email: fisheyetech197@gmal.com