Refund Policy

At TheWOO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which refunds may be issued.

By placing an order on our website, you agree to this Refund Policy.

1. Eligibility for Refund

You may be eligible for a refund if:

1. You receive a damaged or defective product.
2. You receive the wrong product.
3. Your order is cancelled before it is shipped.
4. Your prepaid order cannot be fulfilled due to product unavailability.

Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items

Refunds will not be provided for:

1. Products damaged due to misuse or improper handling.
2. Products returned without original packaging or accessories.
3. Products showing signs of use, washing, or alteration.
4. Products purchased during clearance or special sale events (unless damaged or defective).
5. Gift cards or digital products (if applicable).

3. Refund Process

Once your refund request is received:

1. Our team will review your request.
2. If required, we may ask for photographs or videos of the product.
3. Upon approval, the refund will be initiated to your original payment method.

4. Refund Timeline

1. Refunds are generally processed within 5???7 business days after approval.
2. Depending on your bank or payment provider, it may take an additional 2???7 business days for the amount to reflect in your account.

5. Shipping Charges

1. Shipping charges are generally non-refundable unless the refund is due to an incorrect, damaged, or defective product delivered by TheWOO.
2. If free shipping was offered on the order, applicable shipping costs may be deducted where permitted.

6. Failed or Cancelled Orders

If your payment is successfully completed but your order cannot be processed or is cancelled by TheWOO, a full refund will be initiated to your original payment method.

7. Late or Missing Refunds

If you have not received your refund within the expected time:

1. Check your bank account or payment wallet.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue still persists, contact our customer support team for assistance.

8. Right to Refuse Refund

TheWOO reserves the right to refuse refund requests if:

1. The request does not meet the conditions mentioned in this policy.
2. Fraudulent activity or misuse is suspected.
3. Incorrect or misleading information has been provided.

9. Changes to This Policy

TheWOO reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.

10. Contact Us

For any questions regarding refunds, please contact us:

Company Name: TheWOO

Address: B 808, T3 NX ONE Avenue, Plot No-17, Techzone 4, Greater Noida West, Uttar Pradesh ??? 201306

Phone: +91 6398203317

Email: fisheyetech197@gmal.com